FAQ
1. What types of jerseys do you offer?
We offer club football jerseys, national team jerseys, retro jerseys, adult kits, children's kits, as well as certain items such as jackets, sweaters, and tracksuits, depending on availability.
2. Is printing included?
Yes, basic printing is included on jerseys when specified in the offer.
Printing can include a name and number.
3. Do you offer printing with a photo?
Yes, we also offer photo printing for available models. Good quality photos may be requested to achieve a better result.
4. What are the preparation times?
Preparation time is generally 2 to 4 business days before the order is shipped.
For personalized orders, production begins after validation of the necessary order information.
5. What are the delivery times?
After dispatch, the usual delivery time is 10 to 12 business days.
This period may vary depending on the destination, order volume, peak demand periods, customs, or carrier delays.
6. Do you deliver to Canada and the United States?
Yes, we deliver everywhere in Canada as well as to the United States.
In some cases, certain international deliveries may also be possible.
7. Is delivery free?
Delivery is free when indicated in the offer or on the product concerned, especially for certain orders in Canada and the United States.
The applicable delivery conditions are always specified at the time of order.
8. How do I track my order?
When your order is shipped, a tracking number may be provided to you. You can then track the package's progress directly with the carrier.
9. Can I modify my order after payment?
A modification may be possible if production has not yet started.
For personalized orders, it is important to check all information before confirming the order.
10. Are personalized items refundable?
Personalized items are generally not refundable or exchangeable, except in the case of our error or a confirmed defect.
11. What if I received a wrong or defective item?
You should contact us promptly with clear photos of the problem. We will investigate the situation and offer a solution if the error or defect is confirmed.
12. How do I choose the right size?
Our sizes are generally based on European sizes. We recommend checking the size guide before ordering.
If in doubt, you can contact us before confirming your order.
13. Are the jerseys available in player version?
Yes, some models are available in player version. This version is generally more fitted than the standard version.
14. What is the difference between standard version and player version?
The standard version is generally more comfortable and looser.
The player version is more fitted, lighter, and closer to the jerseys worn on the field.
15. How do I care for my jersey?
We recommend washing the jersey inside out, in cold water, and avoiding the dryer.
It is best to air dry to preserve the fabric and printing.
16. What payment methods do you accept?
Available payment methods are indicated at the time of order.
For some direct orders, payment can be made by Interac e-transfer according to the instructions provided.
17. When is my order processed?
The order is processed after payment validation and necessary information, including size, model, delivery address, and personalization details.
18. Can I order several jerseys at once?
Yes, you can order several jerseys at once. Offers may be available for the purchase of multiple items depending on current promotions.
19. Do you do group orders?
Yes, we can process certain group orders depending on the models and quantities requested. You can contact us to check availability.
20. Do you deliver internationally?
We primarily deliver to Canada and the United States. For other countries, delivery may be possible depending on the destination. You can contact us before ordering to confirm available options.
21. What happens if my package is delayed?
Some delays may be caused by the carrier, customs, public holidays, weather conditions, or periods of high demand.
In this case, we invite you to track the package using the tracking number provided.
22. Is ENFAMI responsible for carrier delays?
ENFAMI cannot be held responsible for delays caused by postal services, customs, or any other event beyond its control. However, in the event of a significant problem, you can contact us so that a check can be carried out as far as possible.
23. What if I entered a wrong address?
The customer must ensure that the address provided is complete and accurate before confirming the order.
ENFAMI cannot be held responsible for a delivery error caused by an incorrect address provided during the order.
24. How to contact you?
For any questions, you can write to us at: