Refund Policy
At ENFAMI, we do our best to ensure your satisfaction. Before placing an order, please read our refund policy carefully.
1. Personalized Products
Personalized items, particularly those with flocking (name, number, or other customization), are neither refundable nor exchangeable, except in cases of our error or a defective product.
2. Non-personalized Products
For non-personalized items, a request may be considered if:
- the product received is damaged
- the wrong item was sent
- the item has a significant defect
Any request must be made within 48 hours of receiving the package, with supporting photos.
3. Size Error
Jerseys and kits sold by ENFAMI generally follow European sizing. It is the customer's responsibility to check sizes before ordering.
No refund will be granted in case of a size error chosen by the customer.
4. Incorrect Address
The customer is responsible for the delivery information provided at the time of the order. ENFAMI cannot be held responsible for delays, loss, or non-delivery caused by an incorrect or incomplete address.
5. Package in Transit
Once the order has been shipped and the tracking number communicated, tracking the package is primarily the responsibility of the carrier. ENFAMI is not responsible for delays related to postal services, except in exceptional circumstances.
6. Approved Refunds
If a refund is approved, it will be made via the method agreed upon between ENFAMI and the customer, within a reasonable period after validation of the case.
7. Contact
For any refund-related requests, please contact us at:
enfami97@gmail.com
8. Payment Processing and Refund Period
At ENFAMI, some orders require personalization, particularly the flocking of the name, number, or other elements requested by the customer. Order preparation begins after payment validation.
When a payment is still being processed by the payment platform, ENFAMI cannot immediately proceed with a refund until the funds are officially confirmed or available in the system.
If a refund request is approved, the refund will be initiated as soon as the payment has been confirmed by the platform. The time it takes for the refund to appear in the customer's account may then vary depending on the bank or financial institution used.
By placing an order, the customer acknowledges having read the processing, personalization, and delivery times indicated by ENFAMI. A refund request cannot therefore be accepted solely because the customer subsequently considers the delay to be too long, except in the case of our error or an exceptional situation approved by ENFAMI.