Shipping Policy

At ENFAMI, we are committed to preparing and shipping your orders as quickly as possible.

1. Delivery Areas

We primarily deliver to Canada, as well as the United States and, in some cases, internationally.

2. Order Preparation

Orders require preparation time before shipping.

The usual preparation time is 2 to 4 business days before the order is shipped.

For personalized orders, production begins after validation of the necessary information, including the model, size, name, number, or any other requested customization.

3. Delivery Times

The usual delivery time is 10 to 12 business days after the order has been shipped.

This delay may vary depending on:

order volume;
level of customization;
destination;
periods of high demand;
carrier delays;
customs, when applicable.

4. Shipping Costs

The applicable delivery conditions are indicated at the time of purchase. When delivery is offered as part of a promotional offer or an ENFAMI benefit, this will be specified on the website.

5. Order Tracking

Once the order has been shipped, a tracking number may be provided to the customer. It is then up to the customer to track the package's progress via the carrier.

6. Delays

ENFAMI cannot be held responsible for delays caused by postal services, customs, public holidays, weather conditions, or any other event beyond its control.

7. Delivery Address

The customer must ensure that the address provided is complete and accurate. ENFAMI cannot be held responsible for a delivery error caused by an incorrect address provided during the order.