Privacy Policy

At ENFAMI, we attach great importance to the protection of your personal information. This policy explains what information we collect, how we use it, and how we protect it when you visit our site or place an order.

1. Information we collect

When you use our site, we may collect certain information, including:

your first and last name
your shipping and billing address
your email address
your phone number
your order details
information necessary for product personalization, such as the name, number, or any other flocking indication
certain technical data related to your navigation on the site, such as your IP address, device, browser, and pages visited

2. Use of your information

The information collected is used to:

process and manage your orders
ensure the delivery of your products
communicate with you about your order
personalize requested items
improve our site, services, and customer experience
prevent fraud and secure transactions
comply with our legal obligations

3. Payments

Payments made on our site are processed by secure payment providers. ENFAMI does not store its customers' complete banking information when payment goes through a secure third-party platform.

4. Sharing of information

We do not sell your personal information.

Your information may only be shared when necessary with:

our payment partners
delivery services
our technical providers or tools necessary for the site's operation
competent authorities, when required by law

5. Data Protection

We implement reasonable security measures to protect your personal information against loss, unauthorized access, disclosure, or modification.

However, no data transmission or storage system is completely secure. Therefore, we cannot guarantee absolute security.

6. Cookies

Our site may use cookies or similar technologies to:

improve site navigation
analyze site usage
measure the performance of our pages and offers
improve user experience

In most cases, you can change your browser settings to refuse certain cookies.

7. Data retention

We retain your personal information only for the period necessary to:

process your order
provide after-sales service
comply with our legal, accounting, or tax obligations
resolve potential disputes

8. Your rights

Under applicable laws, you may request:

access to your personal information
correction of inaccurate information
deletion of certain information, where permitted by law
withdrawal of certain consents, where applicable

For any request concerning your personal information, you can contact us at the contact details provided below.

9. Policy changes

ENFAMI reserves the right to modify this privacy policy at any time to reflect changes in its practices, services, or legal requirements. The version published on the site is the one that applies.